Warranty

We do our best, but just in case.
It is our wish for every Brooks customer to experience complete satisfaction and enjoy every ride. To ensure this, we provide a 2 years warranty against all manufacturing defects, as detailed below.

What is covered

Every new Brooks product is covered by a 2 years warranty from the date of purchase which protects against any manufacturing defects. Please note that this warranty only applies to products purchased as new.

What is excluded

The warranty does not cover any accidental damage caused by a crash, neglect, incorrect care or maintenance, or misuse of your Brooks product.
In particular, our leather products, as they are made from natural materials, require special care and attention. We urge all customers to read and adhere to the care and maintenance instructions that are provided with your purchase.
This warranty is non-transferable, and as such, excludes any product bought as used (second-hand), or acquired through a bicycle bought second-hand.

How to file a claim between 2 and 10 Years of Brooks ownership

If you have an eligible issue with your leather saddle more than 2 years after the date of purchase, but within the 10 years extended guarantee period, and your product has been correctly registered for the program, then please make your claim directly through Brooks.


You can contact us selecting the subject "Saddle repair request". Please complete all of the information requested on this form, giving as much detail as possible about the issue you have with the saddle. Please include relevant pictures to illustrate the issue, as well as a picture showing the 3-digit saddle production code on the underside of the leather. If you still have it, a scan of your proof of purchase would also be helpful to accelerate the process. From this information, Brooks will open a claim for you and be in touch to offer support.
Contact form